Bank account verification during sign-up
Enter the right payout account and understand what happens if it cannot be confirmed.
iKhokha asks for your bank account details during sign-up so approved payouts can be sent to the correct account.
Enter your bank details
Open the Banking details section in your setup.
Choose your bank and enter the account information requested.
Check the account number and account-holder details.
Continue with the verification step in the setup.
Use the bank account required for your business type
The account-name requirement depends on how your business is set up. For example, a sole proprietor's payout account must be in the owner's name. Check the article for your business type:
If the bank account can't be verified
Read the message shown in your setup.
Check the bank, account number and account-holder information you entered.
Correct any typing error if the setup lets you edit the details.
Complete any additional step requested for the bank account.
Submit the details again only after you have corrected the problem or completed the requested step.
If the bank account still can't be verified after these checks, don't keep trying different accounts. Contact iKhokha Support on 087 222 7000 or support@ikhokha.com with the reference or error shown. Never send online-banking passwords, PINs or one-time passwords.
After the bank account is approved
Once your business and payout bank account have passed the required checks, iKhokha can use the approved bank details for payouts. To learn when payouts arrive, see How payouts work.
If the payout bank account changes later, see How to update your banking details.
