Log in and reset your password

Use the email address linked to your iKhokha profile to sign in to the iKhokha app, iK Dashboard and supported card machines. If you forget your password, you can reset it from the sign-in screen.

Log in

1. Open the iKhokha sign-in screen for the app, iK Dashboard or supported device.

2. Enter the email address linked to your iKhokha profile in Enter email address.

3. Enter your password in Enter password.

4. Select Log in.

Use the same sign-in details across iKhokha apps and tools. If the app or iK Dashboard shows a different sign-in layout, follow the labels shown there. A new iKhokha profile won't restore access to your existing one.

Reset your password

In the iKhokha app or iK Dashboard, start from the sign-in screen. Both routes use the same password-reset page.

1. Select Forgot Password?.

2. On the Forgot Password page at profile.ikhokha.com, enter the email address linked to your iKhokha profile.

3. Select Submit.

4. Open the password-reset email and select its reset link.

5. Create and save a new password.

6. Sign in again with the same email address and your new password.

Reset links can expire or be replaced when you request another one. Use the newest reset email and do not forward the link to anyone.

If the reset email does not arrive

• Check that you entered the email address used for your iKhokha profile.

• Search your inbox for iKhokha and check spam, junk and promotions folders.

• Wait briefly for delivery, then request a new link only if the sign-in screen allows it.

• Make sure your mailbox can receive new messages and that the address is not full.

If you can't access the email address linked to your iKhokha profile anymore, contact iKhokha Support on 087 222 7000 or support@ikhokha.com and explain this. Do not ask Support to send a reset link to an unverified address.

Check your browser cookies

If you can't sign in through a browser, check that cookies are allowed for iKhokha in your browser settings, then try again. The exact setting can differ by browser and device.

If you still can't log in

First check that you are using the iKhokha sign-in page or app and that your device or browser has an internet connection. If a supported browser is showing a cached page, close it and open the iKhokha sign-in page again. Use private browsing or clear site data only if you know it may sign you out of other services.

Keep the exact message shown, the app, iK Dashboard or device you were using, and the email address linked to the iKhokha profile ready for Support. Never send a password, PIN, one-time password or full banking credentials. If you still need to set up the card machine after signing in, see Set up your card machine.

If you can sign in but your iKhokha profile shows as paused or suspended, see Why your iKhokha profile is paused or suspended.