Why your iKhokha profile is paused or suspended
Check the message on your iKhokha profile, complete the requested action and get help if the profile stays paused or suspended.
A paused or suspended iKhokha profile needs attention before you can use it normally. Check the message linked to your iKhokha profile and follow the action it gives you. If you can't sign in, follow the checks below.
Find the message on your iKhokha profile
Sign in to the iK Dashboard or iKhokha app if you can.
Read the message shown on your iKhokha profile.
Check the email address linked to your iKhokha profile for an iKhokha message about the review.
Note the wording, requested action and reference number.
Only open links about your iKhokha profile from the iKhokha app, the iK Dashboard or a message you know is from iKhokha. Never share your password, PIN or one-time PIN (OTP) with anyone.
Respond to the message
Send the information or documents requested using the method given in the message. Check names, numbers and dates before you submit them. Changing other details on your iKhokha profile won't lift the pause, so focus on what the message asks you to do.
If you can't sign in
If you have forgotten your password, see Log in and reset your password. If your iKhokha profile is still paused or suspended after you sign in, contact iKhokha Support on 087 222 7000 or support@ikhokha.com and include the message and reference number.
Keep a copy of the message and your request reference so you can follow up.
