Manage your orders
- iK Dashboard
Find orders from your online store, review customer and order details, update fulfilment and keep useful notes in the iK Dashboard.
Order management is where you manage orders customers place through your online store after they have paid. Use it to find an order, review what was bought, update its fulfilment status and keep useful notes alongside the order. Order management is for fulfilment after payment, not for taking or refunding payments.
What appears in Order Management?
Paid orders from your online store appear in Order Management when they are ready for fulfilment.
Open and search your orders
Sign in to the iK Dashboard.
Under Store, select Order Management.
Use the search field or Show Filters to narrow the list.
Check the order row before opening it.
The list can show Order ID, Status, Customer, Source and Amount. Search by Order ID, customer name or order amount. Use the date range and status filters to narrow the list.
Export your orders
Select Export when you need a downloadable report of your orders for fulfilment, administration or reconciliation. Check the date range and filters before exporting so the file contains the orders you expect.
Open and review an order
Select the order row or its View action.
Review the customer and contact information.
Check the source, order status, payment status, items, quantities and amount.
Read any existing notes before you fulfil the order.
Order status and payment status are different
Payment status tells you what happened to the payment. Order status tells you what is happening with fulfilment. An order can be paid but still need to be completed, sent out or delivered. Changing an order status is not the same as issuing a payment refund.
Update fulfilment
Open the order’s More actions menu and choose the status that matches what has happened. The available order actions include:
Mark as complete
Out for delivery
Customer refunded
Delivery failed
Choose Customer refunded only when the refund has actually been handled through the correct payment-refund process. For online payment refunds, see Refund an online payment.
Add and use order notes
Use order notes to keep a time-based log of activity and related correspondence, such as a delivery instruction, collection detail or courier tracking number. Keep notes factual and store only the information you need.
View, share or download an order
Use the order Actions menu to choose View, Share or Download. Check the recipient before sharing because an order can contain a customer’s contact details, address and purchase information.
If an expected order is missing
Check the date range, filters, source and payment record first. Confirm that the customer completed payment and that you are looking in Order Management rather than only Sales History. If the order still does not appear, keep the order or payment reference ready when you contact iKhokha Support on 087 222 7000 or support@ikhokha.com. Keep customer credentials and full payment details out of order notes.
To manage catalogue items and stock, see Manage your products and services and Manage your stock. To set up your online store, see Set up and publish your iK Webstore.
