View your sales in Sales History

Sales history helps you find sales and payment activity recorded against your iKhokha profile. Use it when you need to locate a receipt or transaction, check whether a payment succeeded, review a refund or failed activity, or prepare a sales export in the iK Dashboard.

Open Sales History

1. Sign in to the iK Dashboard.

2. Under Reports, select Sales History.

Choose a period and filter the list

Sales History is available from 22 June 2025 to date.

Use the date-range control to choose the period you want to review. Then use the filters available on your screen to narrow the list.

Filtering is useful when you are looking for one online payment, one card-machine sale, a refund, a failed payment or activity from a particular device. Check the selected period before you decide that a transaction is missing.

Search for a transaction

Use the Sales History search field to search by receipt number, Sale ID or amount only. Clear the search and filters when you want to start again.

Use Sales History to confirm that iKhokha recorded the payment successfully. A customer's bank notification or screenshot isn't enough. Confirm the status in Sales History before you fulfil an order or treat an invoice as paid.

Read a transaction row

A row can show the transaction date or time, amount, payment type, status and a receipt or reference number. The statuses displayed in Sales History are Paid, Failed and Refunded only.

A transaction row is a summary. Open it when you need the details behind the amount or want to use an available action.

Open transaction details

1. Find the transaction using the period, filters or search.

2. View the receipt.

3. Check the amount, status, payment type, date and available reference details.

If you need to refund an online card payment, follow Refund an online payment. If you need to refund a payment made on a card machine or in the iKhokha app, see Refund a payment made on a card machine or in the iKhokha app.

Find refunds or failed activity

Use the status and payment-type filters to find activity that was paid, refunded or failed. A refund or reversal can affect the payout statement even though the original sale remains visible in Sales History. If a customer says money left their account but you can't see a successful transaction, check the transaction status before asking them to try again.

Export Sales History

1. Set the date range and filters you want included.

2. Select Export in the Sales History view.

3. Choose the export option shown by the iK Dashboard.

4. Check the downloaded period and filters before sharing or using the file.

Exports can contain customer, receipt and payment information. Store them securely and share only what your business needs.

Sales history in the iKhokha app and on your card machine

Sales history is also available in the iKhokha app and on your card machine. Open sales history on the device you are using to find and review transactions. Use the iK Dashboard when you need web filters, exports or the detailed controls described above.

If you still can't find the sale

1. Clear the search and filters.

2. Widen the date range.

3. Check the payment type and status.

4. Confirm that you are signed in to the correct iKhokha profile.

5. Keep the date, amount and reference available when you contact iKhokha Support on 087 222 7000 or support@ikhokha.com.

Never send a password, card PIN, one-time password or full customer card details.