Change your trading address
Request an update to the trading address linked to your active iKhokha profile.
You can review the trading address linked to your iKhokha profile in the iK Dashboard. If your business has moved or the address is wrong, contact iKhokha Support on 087 222 7000 or support@ikhokha.com to request an update.
Check the address recorded
Sign in to the iK Dashboard.
Open the profile menu in the top-right corner.
Expand Business details.
Review the trading address shown.
Business details are read-only in this view. You can't change the address yourself in the iK Dashboard. iKhokha Support handles the change for you.
Prepare your address-change request
The full new trading address, including the parts needed for delivery or business records.
The date or reason for the move, if the request asks for it.
The profile details iKhokha asks for so it can identify the right iKhokha profile.
Only send proof of your new address if iKhokha asks for it.
The proof of address needed depends on how your business is set up. Use the document request you receive for the address change.
If iKhokha asks for proof of your new address, provide a municipal bill, bank statement or lease agreement. If your iKhokha profile is registered under a business name, the document must show the business registration number, business name and new address.
Submit the change
Contact iKhokha Support on 087 222 7000 or support@ikhokha.com. State whether the business moved, added a location or now trades from a different place. Provide the information requested and keep the change reference for your records.
After you submit the address-change request
The address may need review before it is updated across your iKhokha profile and payment services. Your new address is active once iKhokha confirms the change. If the name, legal entity or ownership has also changed, explain that in the request because a different process may apply.
To learn why iKhokha may ask for address information, see What you need to get verified, and why.
