Change your business or trading name
Request a change to the business or trading name on your active iKhokha profile.
To change a name on your iKhokha profile, send a change request. You can't edit it directly in the iK Dashboard. First check which name has changed, then use the matching change request below.
Which name are you changing?
A trading name is the name customers see when you trade. A registered or legal business name identifies the legal business or entity. They can be different, and changing one does not automatically mean the other should change.
In your request, state clearly whether you want to change:
the trading or display name only
the registered business name
both names
the legal entity behind the iKhokha profile
If the owner, legal structure or entity is changing as well, see Change your business structure or legal entity.
Prepare your name-change request
Your existing business or trading name and the new name exactly as it should appear.
The email address and profile details linked to your active iKhokha profile.
A short explanation of whether the name is a customer-facing trading name or a registered legal name.
Any registration or supporting information requested for the name change.
If the request includes a new legal entity, download and complete the Change of Entity form and have at least one director already recorded on your profile sign it. If your payout bank details have also changed, complete the Change of Banking Details form. You can’t proceed with an entity change while your profile has an active Cash Advance.
Only send the documents requested for your change. The information you need varies by name change and legal structure.
Send the request
To start the change, contact iKhokha Support on 087 222 7000 or support@ikhokha.com. Complete the form or instructions you receive, check the new name and submit the request from the profile owner or authorised representative. Your business details stay read-only until the change is approved.
After you submit the name-change request
Keep the request reference. Your name is updated once iKhokha confirms the change. Check your profile details in the iK Dashboard and any customer-facing payment or online-selling tools after iKhokha confirms the update. If the name also affects the legal entity, payout account or ownership of a card machine, tell Support because those are separate checks.
You don't need a new iKhokha profile to correct your name. Request the change on your existing iKhokha profile. A duplicate iKhokha profile can separate your sales, payouts and device history.
