Warranty, faulty machines and replacements
Understand the 12-month limited warranty and what happens when a card machine develops a fault.
iKhokha card machines have a limited 12-month warranty from delivery, subject to the warranty terms. If your machine develops a fault, start with Card machine troubleshooting, then contact iKhokha Support on 087 222 7000 or support@ikhokha.com so the fault can be checked.
What the warranty means
The warranty covers eligible faults affecting the machine’s quality, suitability or working condition. The terms and conditions explain the full coverage, exclusions and remedies.
Exclusions can apply where a problem results from circumstances such as unauthorised repairs or alterations, misuse, negligence, theft, accidental damage, power problems or normal wear. The Terms explain what is and is not covered.
If you did not install a notified software update, this may affect warranty cover if installing that update would have prevented the problem.
If your charger is lost or damaged
Every iKhokha card machine is supplied with a charger when you buy it. A lost or damaged charger is not normally replaced free of charge. Contact iKhokha Support on 087 222 7000 or support@ikhokha.com to ask about a suitable replacement. Delivery fees may apply.
Use only a compatible, undamaged charger. Keep the machine and charger details ready so Support can confirm the correct replacement for your device.
Before you request help
Note the message shown on the machine and what you were doing when the problem started.
Keep your order details and machine information available.
Contact iKhokha Support and explain the fault and the checks you have already tried.
Support may need to assess the machine and the circumstances of the fault before confirming the next step. Do not open the machine or arrange your own repair. Wait for iKhokha's guidance.
Repair or replacement
If the fault is covered, iKhokha may repair the machine or provide a replacement in line with the applicable Terms. The Terms also provide a 90-day warranty for remedial work from delivery of the repaired machine or completion of the work, where that provision applies.
iKhokha needs to assess your machine before confirming a replacement or turnaround time. Follow the instructions provided for your case.
Changed your mind instead?
The 30-day money-back guarantee is separate from a warranty claim. If the machine is not faulty and you want to return it, see Return a card machine for the return process.
