Return a card machine
Use the 30-day money-back guarantee route if you change your mind about a recently purchased machine.
If you change your mind about a recently purchased card machine, you can return it within 30 days under iKhokha’s money-back guarantee, as long as it meets the return conditions. This is separate from the warranty process for a faulty machine.
Check the return conditions first
Read the return section of the terms and conditions before sending the machine back. The terms explain the return period, condition requirements, return process and how the refund is handled.
If you bought the machine through a partner retailer, also check the retailer’s order and return information. Use the return route linked to the purchase you made.
Arrange the return
Have your order confirmation and purchase details ready.
Contact the store you bought the machine from before sending it back.
Explain that you want to return the machine under the 30-day money-back guarantee.
Follow the return instructions you are given and keep proof of the return.
Only send the machine to the return address provided for your order. Use the return instructions for your order so the return can be matched to the correct purchase.
Prepare the machine
Keep the card machine, accessories and packaging together where possible. Remove any personal or profile information you are able to remove, and keep your order reference until the return has been received and the outcome is clear.
If the machine is faulty
If the machine is faulty rather than unwanted, see Warranty, faulty machines and replacements for the warranty and replacement process.
If you're not sure whether to return or replace the machine
If you need help deciding whether your request is a return or a warranty claim, contact the store you bought from with your order details before sending the machine back.
