Manage your email preferences
Control optional iKhokha marketing emails while keeping important service messages in view.
You can opt out of optional iKhokha marketing emails without necessarily stopping the service messages about your iKhokha profile. Marketing messages may include product news, offers or campaigns. Service messages may relate to your iKhokha profile, payments, payouts, security or a product you use.
Change your marketing preferences
Open your latest iKhokha marketing email and select Unsubscribe or the preference option shown. Follow the confirmation page or preference choices that open. If the message takes you to a preference centre, use it to choose the categories you no longer want.
If an unsubscribe link does not work, use the one in your most recent iKhokha marketing email.
Messages you may still receive
Unsubscribing from marketing does not stop essential service emails. iKhokha may still send reports and messages about delayed payouts, network outages, your iKhokha profile, payments, security or products you use. These messages help you respond to requests and understand changes that affect a service.
If important emails stop arriving
Check your spam, junk and promotions folders.
Confirm that the email address linked to your iKhokha profile is correct.
Add the sender to your safe-sender list if your email provider supports it.
If a profile, payment or security email still does not arrive, contact iKhokha Support on 087 222 7000 or support@ikhokha.com and tell them which message you were expecting.
Never send your password, PIN or one-time password in reply to an email. If a message asks for sensitive information, open iKhokha using the usual sign-in page or app and check the request there before responding.
