Sell prepaid products

Check the Prepaid menu before you start, as the products and providers available can vary.

iK Prepaid uses a prepaid balance. Check your Available balance before selling and top up when you need more funds.

What you can sell

Check the Prepaid menu on the iKhokha app or your card machine to see the products and providers available to you. The options can vary by provider, stock and platform.

You may see categories such as airtime and data, gaming vouchers, prepaid utilities and bill payments. Only sell products and providers that appear in your Prepaid menu.

Sell prepaid in the iKhokha app

Use the iKhokha app when you want to sell prepaid from your phone.

1. Tap Prepaid at the bottom of the screen.

2. Choose the product category.

3. Select the provider.

4. Choose the product or amount.

5. Tap Checkout.

6. Check the details and confirm the payment.

Sell airtime or data in the iKhokha app

1. Open Prepaid and choose Airtime & data.

2. Select the network.

3. Choose the prepaid type, such as airtime, data or social.

4. Choose the bundle or amount.

5. Select Add, review the item in Cart and select Charge.

Sell a gaming voucher in the iKhokha app

1. Open Prepaid and choose Gaming vouchers.

2. Select the supported provider.

3. Choose the voucher option or amount shown.

4. Select Add, review the voucher in Cart and select Charge.

Sell prepaid electricity in the iKhokha app

1. Open Prepaid and choose Prepaid utilities.

2. Select Electricity.

3. Choose the amount or Own amount if it is available.

4. Enter the customer’s number under Customer account number.

5. Select Continue, check the details on Confirm payment and complete the sale.

Sell prepaid on an iK Flyer or iK Flyer Lite

On the card machine, open Prepaid from the home screen. Use Search, Quick actions or All categories to find the product group and provider shown for your customer’s request.

1. Select the category and provider available for the product.

2. Enter the customer’s number, account or meter details and choose the amount or product.

3. Review the details on the confirmation screen.

4. Complete the sale using the checkout control shown on the card machine.

An iK Flyer can print where printing is supported. iK Flyer Lite does not have a built-in printer, so use the digital receipt or voucher-sharing options shown by the device.

Check the details before completing the sale

• Check the customer’s mobile number, account number or meter number.

• Confirm the provider, product, denomination and amount with the customer.

• Complete the sale only once the details are correct.

• A completed prepaid transaction may not be reversible, so check the details with the customer before you complete the sale. If the result is not clearly successful or failed, see When a prepaid sale fails before trying again.

What happens after checkout?

The customer receives the voucher, PIN, token, bill-payment result or receipt output provided by the product. The daily prepaid transaction report is sent by email and is not available on the card machine. If the transaction is unclear or the expected voucher or token is missing, check the status before trying again, then see When a prepaid sale fails.

To learn where your prepaid earnings go and how you can use them, see How prepaid earnings work.