Top up your prepaid balance
- iKhokha App
- iK Flyer
- iK Flyer Lite
Check your available prepaid balance and add funds by card sales, EFT/online banking or ATM/cash where supported.
Your prepaid balance is the money available to use for prepaid transactions. The balance screen can show your Available balance, Balance ID and pending earnings or other balance information. Available balance is the amount you can use now; it is separate from earnings that are still pending.
Check your prepaid balance
Open Prepaid in the iKhokha app, iK Flyer or iK Flyer Lite.
Open Prepaid balance.
Read the Available balance and note your Balance ID if you need it for a top-up or support query.
Use the Balance ID and reference shown on the top-up screen.
Choose a top-up method
Open Top up balance and choose the method available to you. You can top up your prepaid balance using:
Top up from sales: use card sales for a once-off or automatic balance top-up. If you want to fund top-ups from card sales, follow Top up your prepaid balance from card sales.
EFT or online banking: use the banking details and reference shown on the screen.
ATM or cash: use the banking details and reference shown where this method is available.
Top up by EFT or online banking
Open your bank's online banking service.
Make an EFT to the iKhokha ABSA account shown in your prepaid top-up instructions.
Enter your Prepaid Balance ID as the payment reference. Do not add your name or other text to the reference.
For an ABSA account, the top-up should reflect within one working day. For another bank, allow up to two working days.
Top up from Capitec
Sign in to the Capitec app or online banking and add a beneficiary.
Enter ABSA as the bank, 409 900 3807 as the account number, 632 005 as the branch code, iKhokha as the account name and Current as the account type.
Replace the beneficiary reference with your Prepaid Balance ID. Remove your name from the reference field.
Check the details and make the EFT.
Top up with cash at an ABSA ATM
Use an ABSA Cash Accepting ATM.
Deposit your cash into the iKhokha ABSA account shown below.
Enter your Prepaid Balance ID as the transaction reference.
Keep your deposit receipt until the money appears in your Available balance.
Bank: ABSA. Account number: 409 900 3807. Account name: iKhokha. Account type: Current. Reference: your Prepaid Balance ID.
What if the top-up does not appear?
Check that you used the correct account details and reference, and allow the transaction to be reflected in the prepaid balance before trying again. Check the Available balance rather than a pending earnings field. If the top-up still does not appear, keep the amount, date, reference and proof of payment ready when you contact iKhokha Support on 087 222 7000 or support@ikhokha.com.
Top-up fees and limits
Top-up fees can vary by method. Top-ups below R10 are not permitted. You can check the latest fees in Understand your transaction rates and fees.
To top up your prepaid balance from card sales, see Top up your prepaid balance from card sales. If a prepaid sale fails, see When a prepaid sale fails.
