How customers pay an invoice
See how a customer opens an invoice and pays it through the online checkout.
Your customer can pay an iK Invoice online using the payment button on the invoice.
Pay the invoice online
Open the invoice from the email, WhatsApp message or link you sent.
Check the business name, invoice details and amount.
Select the payment button.
Complete the online checkout and any bank or card authorisation step.
Wait for the payment result before closing the checkout.
Check the payment status
After the customer pays, check the invoice in Invoice History before you treat it as paid. A customer screenshot or bank notification is not confirmation of the invoice status.
If the payment does not complete
The customer should try again only if the first attempt clearly failed. If the result is pending or unclear, wait for the status to update before sending another invoice or asking for another payment. See Why an online payment failed for the next steps.
If the customer pays outside the invoice payment button, the invoice status may not update automatically. Check that payment separately and keep the payment reference with your records.
