Manage or cancel your Business Cover

Use these steps if you need to deal with a missed premium, change your Business Cover details or cancel your policy. If you only want to understand what your cover includes or find your policy documents, see Understand what your Business Cover includes.

If a premium cannot be collected

If there are not enough funds in your iKhokha merchant transaction account when the premium is due, you have a further 15 days to fund the amount. If the premium still cannot be paid after the 15-day grace period, the policy lapses and cover ends.

If your policy lapses or is cancelled

If your policy is cancelled or lapses because the premium was not paid, you need to start a new policy. The previous policy is not reinstated.

If there has been a break in cover, the waiting periods for the relevant cover categories apply again.

Change your details or cover

Changes cannot be made in the iK Dashboard. Submit changes directly to Aspis:

• Call: 031 818 0005

• Email:info@aspis.co.za

Cooling-off period

The policy provides a 14-day cooling-off period from receipt of the policy documents, subject to the policy conditions. The amount refunded and any conditions that apply depend on the policy wording, so read the cancellation information before you request it.

Your Policy Schedule, policy wording and disclosure information are under Business Cover in the iK Dashboard.

Cancel your policy

You can cancel your policy in the iK Dashboard.

1. Sign in to the iK Dashboard.

2. View your Business Cover policy.

3. Scroll down and select Cancel Subscription.

Who to contact about your cover

iKhokha Support

Contact iKhokha Support if you need help with premium or payment administration or accessing Business Cover in the iK Dashboard:

• Call: 087 222 7000

• Email:support@ikhokha.com

iKhokha Support cannot give insurance-specific advice or recommend which insurance plan is right for your business.

Aspis

For policy changes, authorised insurance advice, information about the cover or help understanding which option may suit your needs, contact Aspis, authorised FSP 48407:

• Call: 031 818 0005

• Email:info@aspis.co.za

Monitor Administrators

For policy-administration queries or escalations, contact Monitor Administrators on 031 812 2057 or iKhokha@monitorsa.co.za.

Fair treatment and complaints

Business Cover follows the Treating Customers Fairly framework. The six outcomes are that:

• fair treatment is central to the culture of the businesses involved;

• products and services are designed to meet customer needs;

• communication is clear, appropriate and provided on time;

• you have access to authorised advice that is suitable for your needs and circumstances;

• products and services meet the standards you can reasonably expect; and

• there are no unreasonable barriers to accessing service or lodging a complaint.