Make a Business Cover claim

Business Cover claims must be submitted through eClaims in the iK Dashboard. No other claim-submission method is accepted.

Gather your claim details

Have your policy details, the date and description of the event, and any evidence you already have ready. Check the cover category, waiting period and excess that apply before you submit.

To learn more about waiting periods, excesses and exclusions, see Understand waiting periods, excesses and exclusions.

Start the claim in eClaims

1. Sign in to the iK Dashboard.

2. Open the eClaims link shown for your policy.

3. Follow the claim process and provide the information requested.

4. Upload the documents requested for your type of claim.

5. Submit the claim and keep the confirmation or reference.

What you may need for a Device Cover claim

• proof that the device is insured under your policy;

• proof that the device was less than two years old when the policy started, if requested;

• details of what happened and when;

• proof of forcible entry where an unattended-vehicle theft is relevant; and

• photos, reports or other evidence requested by the administrator.

What you may need for a Stock, Equipment and Building claim

• proof of ownership or a rental agreement for the building, where relevant;

• evidence of the damage, such as photos or an inspector's report;

• proof of the value of damaged stock or equipment;

• building or risk-address information requested for the insured location; and

• the damaged stock or items kept available for inspection if requested.

What you may need for a Personal Accident claim

The administrator may request a death certificate, medical reports supporting permanent total disability or other documents relevant to the person and event being claimed.

When to provide your claim information

Submit the claim as soon as reasonably possible after you discover the loss or damage. You must provide the requested claim information and details within 30 days of the event, or the claim may be repudiated.

After you submit your claim

Monitor Administrators administers claims on behalf of Auto & General Insurance Company Limited. It aims to settle claims as efficiently as possible once all necessary documents have been received, and it may investigate the validity of a claim before approval.

The administrator may request any documents needed to support and validate the claim. All claims are settled in South Africa and are governed by South African law.

Queries, escalations and complaints

If you want to query or escalate an administration matter relating to your policy, contact Monitor Administrators:

• Call: 031 812 2057

• Email:iKhokha@monitorsa.co.za