Complete your face scan if you denied camera access
If you've denied camera access and can't enable it again, use another phone or computer to complete your face scan.
Option 1: Continue on another phone or computer
Open a browser on the other device and go to dashboard.ikhokha.com.
Log in using the email address and password you used to create your iKhokha profile.
Select the Continue setting up payments banner.
Select the Confirm your identity card.
Follow the on-screen instructions and allow camera access when prompted.
Option 2: Scan the QR code using another phone
Use another phone to scan the QR code on your screen.
Log in using the email address and password you used to create your iKhokha profile.
Follow the on-screen instructions and allow camera access when prompted.
If you still can't complete your face scan
If you can't enable camera access on either device, submit all the other required information through the online setup process. Then email the following documents to onboarding@ikhokha.com from the same email address you used to create your iKhokha profile:
A selfie of you holding your identity document.
A copy of your original identity document.
Make sure the details on your document are clear. For this fallback process, the accepted documents are an ID book, smart ID card, valid driver's licence or valid South African passport.
If you're not a South African citizen or don't have a South African ID number
Please send:
A selfie of you holding your valid foreign passport, with the details clearly visible.
A copy of your valid, unexpired foreign passport.
A copy of a valid, unexpired residence, work, study, asylum seeker or spousal permit.
If you have a spousal permit, a copy of your marriage certificate.
Use the same email address you used to create your iKhokha profile.
