Accept a Cash Advance offer

A Cash Advance offer is personalised to your iKhokha trading history. Before you accept, review how much funding you will receive, how repayment will work and the total amount payable. Cash Advance funding is provided by Retail Capital. iKhokha shows you the offer, but your funding agreement is with Retail Capital.

Where you can accept an offer

If an offer is available, you can view and accept it in the iKhokha app, in the iK Dashboard or on an iK Flyer or iK Flyer Lite.

In the iKhokha app

1. Open the iKhokha app and sign in.

2. Open iK Offers.

3. Select Cash Advance.

In the iK Dashboard

1. Sign in to the iK Dashboard.

2. Open iK Offers.

3. Select Cash Advance.

If an offer is available, open it and follow the offer details and acceptance steps shown there.

On an iK Flyer or iK Flyer Lite

If an offer appears on your card machine, open it and follow the offer details and acceptance steps shown on screen.

Only continue if the offer belongs to the correct iKhokha profile. If you cannot see an offer, see Check if you're eligible for a Cash Advance.

Review the offer before accepting

Check the figures and terms shown with your offer, including:

• the Cash Advance amount you would receive;

• the repayment percentage applied to future card sales; and

• the total amount payable.

The amount you receive is not the same as the total amount you will repay. Repayments are linked to your card sales, so the rand value collected can change as your sales change.

Accept the offer

When you are ready, follow the acceptance steps shown with the offer. Read the Retail Capital agreement and any disclosures, confirm that your business and bank details are correct, and complete the requested acceptance or signing steps.

Before accepting, review the repayment percentage, total amount payable and agreement terms. Save or download the agreement and offer information if that option is available.

Funding after acceptance

Your offer or agreement explains what happens after acceptance and when the funding is expected to be sent. Bank processing can affect when the money reflects in your bank account.

Keep the acceptance confirmation and agreement details. Use the Cash Advance information available to your business to check the status after acceptance.

If the money has not arrived

1. Check that you completed the agreement and accepted the offer successfully.

2. Check the bank account details used for the funding.

3. Check the funding timing shown in your offer or agreement.

4. Compare your bank statement with the Cash Advance status or agreement information available to you.

5. If the money is taking longer than the timing shown, contact iKhokha Support on 087 222 7000 or support@ikhokha.com with your iKhokha profile details, acceptance date and agreement reference.

If anything about an offer or message looks suspicious, contact iKhokha Support on 087 222 7000 or support@ikhokha.com before taking any action.

Repayments start automatically

Repayment begins automatically from future card sales according to the accepted agreement. To learn how repayments are collected and where you can track them, see Track and repay your Cash Advance.