Set up and take payments with Mover Pro or Shaker Duo
Connect Mover Pro or Shaker Duo to the iKhokha app over Bluetooth, take a payment and issue a receipt.
The information below is for you if you still use a discontinued iKhokha card machine. Network service and replacement parts for these machines may be limited. If you decide to upgrade, see Which iKhokha device is best for your business to compare the available options.
Mover Pro and Shaker Duo use the iKhokha app on a phone and connect to the app over Bluetooth. Their exact pairing and receipt options can differ, so follow the options shown for your device.
Get the card machine and phone ready
Charge and switch on the card machine.
Have the iKhokha app and your sign-in details ready.
Switch on Bluetooth on the phone.
Connect the card machine
Open the iKhokha app and sign in.
Open the card-machine connection option shown in the app.
Choose Mover Pro or Shaker Duo when it appears.
Follow the prompts to complete the Bluetooth connection.
If the device does not appear, check that it is charged, switched on and close enough to the phone. Check Bluetooth and try the connection again. If it still will not connect, note the device and Bluetooth status before you continue troubleshooting.
Take a payment
Start a sale in the app.
Enter the amount and choose the card-payment option shown.
Ask the customer to tap, insert or swipe if that entry method is available on the device.
Let the customer enter a PIN if prompted.
Wait for the approved or successful result before treating the payment as complete.
Give the customer a receipt
Mover Pro normally uses digital receipt options in the app. Shaker Duo may offer a printed or digital receipt. Follow the receipt option shown for the device in front of you.
If Shaker Duo printing is available, use the paper specified for that device. Ask iKhokha Support on 087 222 7000 or support@ikhokha.com which till roll or receipt option applies.
If pairing or payment does not work
Only treat the sale as paid once the card machine shows a successful result. If the customer says they were charged but the device does not show a successful result, keep the device message and transaction details and contact iKhokha Support on 087 222 7000 or support@ikhokha.com before taking another payment.
