Fix Shaker Solo network and connection problems
Check Wi-Fi or mobile-network mode, reconnect the device and know when to contact Support.
The information below is for you if you still use a discontinued iKhokha card machine. Network service and replacement parts for these machines may be limited. If you decide to upgrade, see Which iKhokha device is best for your business to compare the available options.
Shaker Solo connects through Wi-Fi or a mobile network supported by your device and service provider. Start with the connection mode and network state shown on the machine.
Check the connection mode
Open the network settings.
Check which connection mode is selected.
Choose Wi-Fi or mobile network if that option is available on your device.
Connect to Wi-Fi
Open network setup and choose Wi-Fi.
Scan for available networks.
Select your network and enter its password.
Wait for the connected network or connection indicator to appear.
If your network is hidden, use the manual network option only if it is shown on your device.
Check the connected network
Open the network information shown on the machine and check the connected network or SSID. Try the connection in the place where you normally take payments, not only next to the router.
If you see a network error
Check that the network itself is working.
Move closer to the Wi-Fi router if you are using Wi-Fi.
Retry the connection.
Restart Shaker Solo if it remains offline.
Wait for the connected indicator before retrying a payment.
If Shaker Solo still can't connect
Record the connection mode and error shown. Because Shaker Solo is discontinued, replacement SIMs or mobile service may no longer be available. If the device still can't connect after the checks above, contact iKhokha Support on 087 222 7000 or support@ikhokha.com with the connection mode and error.
